Ubuntu 16.04 hangs on shutdown/restart (Dell XPS 15 9560)Ubuntu 16.04 hangs on shutdown/restartTrying to install Ubuntu on Dell XPS 15 (9570)Ubuntu 16.04 hangs on shutdown/restartCannot shutdown/suspend/restart on intel graphics Ubuntu 16.0416.04/Dell XPS 15 9560 freezes/keyboard not working on loginUbuntu 18.04 freezes on shutdown/restart on Dell XPS 15' 9560 & won't boot after hard shutdown

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Ubuntu 16.04 hangs on shutdown/restart (Dell XPS 15 9560)


Ubuntu 16.04 hangs on shutdown/restartTrying to install Ubuntu on Dell XPS 15 (9570)Ubuntu 16.04 hangs on shutdown/restartCannot shutdown/suspend/restart on intel graphics Ubuntu 16.0416.04/Dell XPS 15 9560 freezes/keyboard not working on loginUbuntu 18.04 freezes on shutdown/restart on Dell XPS 15' 9560 & won't boot after hard shutdown






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9


















I have a Dell XPS 15 (2017) with dual boot (Windows 10 + Ubuntu 16.04).
While trying to install the nvidia drivers (in order to be able to disable the nVidia GPU and let it run on onboard graphics for lower power consumption), my system got messed up. Up until some minutes ago, after shutting down or restarting my computer, I got a black screen with the following output:



/dev/nvme0n1p4: recovering journal
/dev/nvme0n1p4: clean, 455620/127927 files, xx/xxx blocks
[xxxx.xxxx] NMI watchdog: BUG: soft lockup - CPU#1 stuck for 23s! [plymouthd:13948]
[xxxx.xxxx] NMI watchdog: BUG: soft lockup - CPU#1 stuck for 23s! [plymouthd:13948]
INFO: rcu_sched self-detected stall on CPU
o1-...: (14999 ticks this GP) idle=4e5/140000000000/softirq=98156/98156 fqs7496
o (t=xxxxxx jiffies g=xxxxxx c=xxxxxx q=xx


Click here to view the complete log (picture)



After following this answer, after step 2, my computer stopped displaying a black screen with the error message above and now only freezes after pressing the shutdown/restart button. Trying sudo swapoff -a && systemctl poweroff has the exact same impact.



I have also tried logging the shutdown procedure with no luck so far (run systemctl start debug-shell and then hit ctrl+alt+F9 when the hang up occurred, but no response at all.



I am currently using the X.org X server drivers (since after trying one nVidia driver I was unable to open my computer). Additionally, even though I have purged all nVidia drivers, the Additional Drivers dialogue still displays a bunch of them (nvidia-384 nvidia-375 nvidia-378 nvidia-381).



I am sorry for the long post-but I tried to supply as much information as possible in order to identify the problem.










share|improve this question

































    9


















    I have a Dell XPS 15 (2017) with dual boot (Windows 10 + Ubuntu 16.04).
    While trying to install the nvidia drivers (in order to be able to disable the nVidia GPU and let it run on onboard graphics for lower power consumption), my system got messed up. Up until some minutes ago, after shutting down or restarting my computer, I got a black screen with the following output:



    /dev/nvme0n1p4: recovering journal
    /dev/nvme0n1p4: clean, 455620/127927 files, xx/xxx blocks
    [xxxx.xxxx] NMI watchdog: BUG: soft lockup - CPU#1 stuck for 23s! [plymouthd:13948]
    [xxxx.xxxx] NMI watchdog: BUG: soft lockup - CPU#1 stuck for 23s! [plymouthd:13948]
    INFO: rcu_sched self-detected stall on CPU
    o1-...: (14999 ticks this GP) idle=4e5/140000000000/softirq=98156/98156 fqs7496
    o (t=xxxxxx jiffies g=xxxxxx c=xxxxxx q=xx


    Click here to view the complete log (picture)



    After following this answer, after step 2, my computer stopped displaying a black screen with the error message above and now only freezes after pressing the shutdown/restart button. Trying sudo swapoff -a && systemctl poweroff has the exact same impact.



    I have also tried logging the shutdown procedure with no luck so far (run systemctl start debug-shell and then hit ctrl+alt+F9 when the hang up occurred, but no response at all.



    I am currently using the X.org X server drivers (since after trying one nVidia driver I was unable to open my computer). Additionally, even though I have purged all nVidia drivers, the Additional Drivers dialogue still displays a bunch of them (nvidia-384 nvidia-375 nvidia-378 nvidia-381).



    I am sorry for the long post-but I tried to supply as much information as possible in order to identify the problem.










    share|improve this question





























      9













      9









      9


      1






      I have a Dell XPS 15 (2017) with dual boot (Windows 10 + Ubuntu 16.04).
      While trying to install the nvidia drivers (in order to be able to disable the nVidia GPU and let it run on onboard graphics for lower power consumption), my system got messed up. Up until some minutes ago, after shutting down or restarting my computer, I got a black screen with the following output:



      /dev/nvme0n1p4: recovering journal
      /dev/nvme0n1p4: clean, 455620/127927 files, xx/xxx blocks
      [xxxx.xxxx] NMI watchdog: BUG: soft lockup - CPU#1 stuck for 23s! [plymouthd:13948]
      [xxxx.xxxx] NMI watchdog: BUG: soft lockup - CPU#1 stuck for 23s! [plymouthd:13948]
      INFO: rcu_sched self-detected stall on CPU
      o1-...: (14999 ticks this GP) idle=4e5/140000000000/softirq=98156/98156 fqs7496
      o (t=xxxxxx jiffies g=xxxxxx c=xxxxxx q=xx


      Click here to view the complete log (picture)



      After following this answer, after step 2, my computer stopped displaying a black screen with the error message above and now only freezes after pressing the shutdown/restart button. Trying sudo swapoff -a && systemctl poweroff has the exact same impact.



      I have also tried logging the shutdown procedure with no luck so far (run systemctl start debug-shell and then hit ctrl+alt+F9 when the hang up occurred, but no response at all.



      I am currently using the X.org X server drivers (since after trying one nVidia driver I was unable to open my computer). Additionally, even though I have purged all nVidia drivers, the Additional Drivers dialogue still displays a bunch of them (nvidia-384 nvidia-375 nvidia-378 nvidia-381).



      I am sorry for the long post-but I tried to supply as much information as possible in order to identify the problem.










      share|improve this question
















      I have a Dell XPS 15 (2017) with dual boot (Windows 10 + Ubuntu 16.04).
      While trying to install the nvidia drivers (in order to be able to disable the nVidia GPU and let it run on onboard graphics for lower power consumption), my system got messed up. Up until some minutes ago, after shutting down or restarting my computer, I got a black screen with the following output:



      /dev/nvme0n1p4: recovering journal
      /dev/nvme0n1p4: clean, 455620/127927 files, xx/xxx blocks
      [xxxx.xxxx] NMI watchdog: BUG: soft lockup - CPU#1 stuck for 23s! [plymouthd:13948]
      [xxxx.xxxx] NMI watchdog: BUG: soft lockup - CPU#1 stuck for 23s! [plymouthd:13948]
      INFO: rcu_sched self-detected stall on CPU
      o1-...: (14999 ticks this GP) idle=4e5/140000000000/softirq=98156/98156 fqs7496
      o (t=xxxxxx jiffies g=xxxxxx c=xxxxxx q=xx


      Click here to view the complete log (picture)



      After following this answer, after step 2, my computer stopped displaying a black screen with the error message above and now only freezes after pressing the shutdown/restart button. Trying sudo swapoff -a && systemctl poweroff has the exact same impact.



      I have also tried logging the shutdown procedure with no luck so far (run systemctl start debug-shell and then hit ctrl+alt+F9 when the hang up occurred, but no response at all.



      I am currently using the X.org X server drivers (since after trying one nVidia driver I was unable to open my computer). Additionally, even though I have purged all nVidia drivers, the Additional Drivers dialogue still displays a bunch of them (nvidia-384 nvidia-375 nvidia-378 nvidia-381).



      I am sorry for the long post-but I tried to supply as much information as possible in order to identify the problem.







      16.04 nvidia shutdown restart






      share|improve this question















      share|improve this question













      share|improve this question




      share|improve this question








      edited Jan 29 '18 at 12:12







      tony.crete

















      asked Aug 30 '17 at 22:25









      tony.cretetony.crete

      3112 silver badges8 bronze badges




      3112 silver badges8 bronze badges























          2 Answers
          2






          active

          oldest

          votes


















          10



















          Eventually, the solution that fixed everything for me was the following (at least for my system configuration):



          • edit /etc/default/grub


          • add acpi_rev_override=1 to your GRUB_CMDLINE_LINUX_DEFAULT parameters



            (in my case the line looks like this):



             GRUB_CMDLINE_LINUX_DEFAULT="quiet splash acpi_rev_override=1"


          • run sudo update-grub from the terminal


          after shutting down your machine one more time from the power button, the problem should have been fixed.






          share|improve this answer



























          • Solved problem also on my XPS 15 9560 with Linux Mint 18.3 Sylvia

            – pirho
            Apr 3 '18 at 6:48











          • This doesn't work for me, neither do any of the other posts I've found so far. WTF is going on with Ubuntu?

            – Stefan
            May 1 '18 at 9:03






          • 3





            I googled quite a bit and noticed that a lot of the posts mention Nvidia drivers. I switched to the proprietary 384.111 driver via the Software center, this seems to have fixed the problem. Now I can shut down or reboot through the terminal or the GUI power button, none of the other posts on line worked for me. Hope this helps someone. Once you switch to the proprietary Nvidia driver, you need to do a hard reboot (via the power button (the physical one)) for the new driver to start working.

            – Stefan
            May 1 '18 at 9:15



















          1



















          I spent so much time on this, but eventually, the comment by Stefan was the solution for me.



          As suggested, I switched to the proprietary NVIDIA driver, in my case NVIDIA binary driver- version 384.130 (proprietary, tested).






          share|improve this answer




























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            2 Answers
            2






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            2 Answers
            2






            active

            oldest

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            active

            oldest

            votes






            active

            oldest

            votes









            10



















            Eventually, the solution that fixed everything for me was the following (at least for my system configuration):



            • edit /etc/default/grub


            • add acpi_rev_override=1 to your GRUB_CMDLINE_LINUX_DEFAULT parameters



              (in my case the line looks like this):



               GRUB_CMDLINE_LINUX_DEFAULT="quiet splash acpi_rev_override=1"


            • run sudo update-grub from the terminal


            after shutting down your machine one more time from the power button, the problem should have been fixed.






            share|improve this answer



























            • Solved problem also on my XPS 15 9560 with Linux Mint 18.3 Sylvia

              – pirho
              Apr 3 '18 at 6:48











            • This doesn't work for me, neither do any of the other posts I've found so far. WTF is going on with Ubuntu?

              – Stefan
              May 1 '18 at 9:03






            • 3





              I googled quite a bit and noticed that a lot of the posts mention Nvidia drivers. I switched to the proprietary 384.111 driver via the Software center, this seems to have fixed the problem. Now I can shut down or reboot through the terminal or the GUI power button, none of the other posts on line worked for me. Hope this helps someone. Once you switch to the proprietary Nvidia driver, you need to do a hard reboot (via the power button (the physical one)) for the new driver to start working.

              – Stefan
              May 1 '18 at 9:15
















            10



















            Eventually, the solution that fixed everything for me was the following (at least for my system configuration):



            • edit /etc/default/grub


            • add acpi_rev_override=1 to your GRUB_CMDLINE_LINUX_DEFAULT parameters



              (in my case the line looks like this):



               GRUB_CMDLINE_LINUX_DEFAULT="quiet splash acpi_rev_override=1"


            • run sudo update-grub from the terminal


            after shutting down your machine one more time from the power button, the problem should have been fixed.






            share|improve this answer



























            • Solved problem also on my XPS 15 9560 with Linux Mint 18.3 Sylvia

              – pirho
              Apr 3 '18 at 6:48











            • This doesn't work for me, neither do any of the other posts I've found so far. WTF is going on with Ubuntu?

              – Stefan
              May 1 '18 at 9:03






            • 3





              I googled quite a bit and noticed that a lot of the posts mention Nvidia drivers. I switched to the proprietary 384.111 driver via the Software center, this seems to have fixed the problem. Now I can shut down or reboot through the terminal or the GUI power button, none of the other posts on line worked for me. Hope this helps someone. Once you switch to the proprietary Nvidia driver, you need to do a hard reboot (via the power button (the physical one)) for the new driver to start working.

              – Stefan
              May 1 '18 at 9:15














            10















            10











            10









            Eventually, the solution that fixed everything for me was the following (at least for my system configuration):



            • edit /etc/default/grub


            • add acpi_rev_override=1 to your GRUB_CMDLINE_LINUX_DEFAULT parameters



              (in my case the line looks like this):



               GRUB_CMDLINE_LINUX_DEFAULT="quiet splash acpi_rev_override=1"


            • run sudo update-grub from the terminal


            after shutting down your machine one more time from the power button, the problem should have been fixed.






            share|improve this answer
















            Eventually, the solution that fixed everything for me was the following (at least for my system configuration):



            • edit /etc/default/grub


            • add acpi_rev_override=1 to your GRUB_CMDLINE_LINUX_DEFAULT parameters



              (in my case the line looks like this):



               GRUB_CMDLINE_LINUX_DEFAULT="quiet splash acpi_rev_override=1"


            • run sudo update-grub from the terminal


            after shutting down your machine one more time from the power button, the problem should have been fixed.







            share|improve this answer















            share|improve this answer




            share|improve this answer








            edited Apr 28 '18 at 15:38









            Zanna

            55.7k15 gold badges152 silver badges256 bronze badges




            55.7k15 gold badges152 silver badges256 bronze badges










            answered Sep 5 '17 at 10:18









            tony.cretetony.crete

            3112 silver badges8 bronze badges




            3112 silver badges8 bronze badges















            • Solved problem also on my XPS 15 9560 with Linux Mint 18.3 Sylvia

              – pirho
              Apr 3 '18 at 6:48











            • This doesn't work for me, neither do any of the other posts I've found so far. WTF is going on with Ubuntu?

              – Stefan
              May 1 '18 at 9:03






            • 3





              I googled quite a bit and noticed that a lot of the posts mention Nvidia drivers. I switched to the proprietary 384.111 driver via the Software center, this seems to have fixed the problem. Now I can shut down or reboot through the terminal or the GUI power button, none of the other posts on line worked for me. Hope this helps someone. Once you switch to the proprietary Nvidia driver, you need to do a hard reboot (via the power button (the physical one)) for the new driver to start working.

              – Stefan
              May 1 '18 at 9:15


















            • Solved problem also on my XPS 15 9560 with Linux Mint 18.3 Sylvia

              – pirho
              Apr 3 '18 at 6:48











            • This doesn't work for me, neither do any of the other posts I've found so far. WTF is going on with Ubuntu?

              – Stefan
              May 1 '18 at 9:03






            • 3





              I googled quite a bit and noticed that a lot of the posts mention Nvidia drivers. I switched to the proprietary 384.111 driver via the Software center, this seems to have fixed the problem. Now I can shut down or reboot through the terminal or the GUI power button, none of the other posts on line worked for me. Hope this helps someone. Once you switch to the proprietary Nvidia driver, you need to do a hard reboot (via the power button (the physical one)) for the new driver to start working.

              – Stefan
              May 1 '18 at 9:15

















            Solved problem also on my XPS 15 9560 with Linux Mint 18.3 Sylvia

            – pirho
            Apr 3 '18 at 6:48





            Solved problem also on my XPS 15 9560 with Linux Mint 18.3 Sylvia

            – pirho
            Apr 3 '18 at 6:48













            This doesn't work for me, neither do any of the other posts I've found so far. WTF is going on with Ubuntu?

            – Stefan
            May 1 '18 at 9:03





            This doesn't work for me, neither do any of the other posts I've found so far. WTF is going on with Ubuntu?

            – Stefan
            May 1 '18 at 9:03




            3




            3





            I googled quite a bit and noticed that a lot of the posts mention Nvidia drivers. I switched to the proprietary 384.111 driver via the Software center, this seems to have fixed the problem. Now I can shut down or reboot through the terminal or the GUI power button, none of the other posts on line worked for me. Hope this helps someone. Once you switch to the proprietary Nvidia driver, you need to do a hard reboot (via the power button (the physical one)) for the new driver to start working.

            – Stefan
            May 1 '18 at 9:15






            I googled quite a bit and noticed that a lot of the posts mention Nvidia drivers. I switched to the proprietary 384.111 driver via the Software center, this seems to have fixed the problem. Now I can shut down or reboot through the terminal or the GUI power button, none of the other posts on line worked for me. Hope this helps someone. Once you switch to the proprietary Nvidia driver, you need to do a hard reboot (via the power button (the physical one)) for the new driver to start working.

            – Stefan
            May 1 '18 at 9:15














            1



















            I spent so much time on this, but eventually, the comment by Stefan was the solution for me.



            As suggested, I switched to the proprietary NVIDIA driver, in my case NVIDIA binary driver- version 384.130 (proprietary, tested).






            share|improve this answer































              1



















              I spent so much time on this, but eventually, the comment by Stefan was the solution for me.



              As suggested, I switched to the proprietary NVIDIA driver, in my case NVIDIA binary driver- version 384.130 (proprietary, tested).






              share|improve this answer





























                1















                1











                1









                I spent so much time on this, but eventually, the comment by Stefan was the solution for me.



                As suggested, I switched to the proprietary NVIDIA driver, in my case NVIDIA binary driver- version 384.130 (proprietary, tested).






                share|improve this answer
















                I spent so much time on this, but eventually, the comment by Stefan was the solution for me.



                As suggested, I switched to the proprietary NVIDIA driver, in my case NVIDIA binary driver- version 384.130 (proprietary, tested).







                share|improve this answer















                share|improve this answer




                share|improve this answer








                edited Oct 30 at 16:36









                Zanna

                55.7k15 gold badges152 silver badges256 bronze badges




                55.7k15 gold badges152 silver badges256 bronze badges










                answered Oct 30 at 15:32









                Mohammad GoliMohammad Goli

                111 bronze badge




                111 bronze badge































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