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USB devices disconnecting / touchpad turns off


/dev/ttyUSB0 doesn't existsNeed to disable USB devicetouchpad does not work in HP Pavilion X2 tabletLogitech MX800 not working properly in 14.04Missing driver for ASUS USB-N53?USB ports keep resetting on Linux






.everyoneloves__top-leaderboard:empty,.everyoneloves__mid-leaderboard:empty,.everyoneloves__bot-mid-leaderboard:empty
margin-bottom:0;









2


















I have a Toshiba Z20T-C convertible here, running Ubuntu 19.04, Kernel 5.0.0-29. For a couple of days / weeks now the touchpad, keyboard backlight and usb ports in the detachable keyboard dock (bottom part) stopped working almost immediately after booting into the desktop. The touchscreen and keyboard keep working. ALL devices and ports work in the BIOS menus, so I would rule out a hardware defect. When I detach / reattach the dock, the keyboard light flashes briefly and the touchpad works for a couple of seconds, then dies again.
I've tried turning off autosuspend for the usbcore (usbcore.autosuspend=-1 in kernel boot parameters and updating grub). This helps until the screen is powered off. After that the touchpad is dead again. Also tried switching power settings for some of the usb devices in powertop, but that didn't help. Not sure I targeted the correct devices though.

When disconnecting / reconnecting the dock dmesg tells me:



--> disconnect here
[ 264.391932] toshiba_acpi: Unknown event received 94
[ 264.391955] toshiba_acpi: Unknown event received 86
[ 264.392192] ACPI: _SB_.PCI0.DOCK: undocking
--> connect here, touchpad works
[ 270.991992] ACPI: _SB_.PCI0.DOCK: docking
[ 271.006017] toshiba_acpi: Unknown event received 94
[ 271.006038] toshiba_acpi: Unknown event received 86
[ 271.008403] battery: ACPI: Battery Slot [BAT2] (battery present)
[ 271.567978] usb 2-3: new SuperSpeed Gen 1 USB device number 5 using xhci_hcd
[ 271.588533] usb 2-3: New USB device found, idVendor=0424, idProduct=5534, bcdDevice=60.80
[ 271.588540] usb 2-3: New USB device strings: Mfr=2, Product=3, SerialNumber=0
[ 271.588543] usb 2-3: Product: USB5534B
[ 271.588546] usb 2-3: Manufacturer: SMSC
[ 271.591370] hub 2-3:1.0: USB hub found
[ 271.591573] hub 2-3:1.0: 2 ports detected
[ 271.715875] usb 1-3: new high-speed USB device number 9 using xhci_hcd
[ 271.864417] usb 1-3: New USB device found, idVendor=0424, idProduct=2134, bcdDevice=60.80
[ 271.864424] usb 1-3: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 271.864427] usb 1-3: Product: USB2134B
[ 271.864430] usb 1-3: Manufacturer: SMSC
[ 271.865745] hub 1-3:1.0: USB hub found
[ 271.866997] hub 1-3:1.0: 2 ports detected
[ 272.011929] usb 1-3: USB disconnect, device number 9
[ 272.064419] usb 2-3: USB disconnect, device number 5
--> touchpad dead


A full dmesg log is here.



EDIT 1: I've used "udevadm monitor" to check what happens when the devices die. It prints:



KERNEL[547.410340] unbind /devices/pci0000:00/0000:00:14.0/usb1/1-3/1-3:1.0 (usb)
KERNEL[547.410579] remove /devices/pci0000:00/0000:00:14.0/usb1/1-3/1-3:1.0 (usb)
KERNEL[547.411309] unbind /devices/pci0000:00/0000:00:14.0/usb1/1-3 (usb)
KERNEL[547.411504] remove /devices/pci0000:00/0000:00:14.0/usb1/1-3 (usb)
UDEV [547.415427] unbind /devices/pci0000:00/0000:00:14.0/usb1/1-3/1-3:1.0 (usb)
UDEV [547.417120] remove /devices/pci0000:00/0000:00:14.0/usb1/1-3/1-3:1.0 (usb)
UDEV [547.419275] unbind /devices/pci0000:00/0000:00:14.0/usb1/1-3 (usb)
UDEV [547.424835] remove /devices/pci0000:00/0000:00:14.0/usb1/1-3 (usb)
KERNEL[547.597264] unbind /devices/pci0000:00/0000:00:14.0/usb2/2-3/2-3:1.0 (usb)
KERNEL[547.597446] remove /devices/pci0000:00/0000:00:14.0/usb2/2-3/2-3:1.0 (usb)
KERNEL[547.598157] unbind /devices/pci0000:00/0000:00:14.0/usb2/2-3 (usb)
KERNEL[547.598363] remove /devices/pci0000:00/0000:00:14.0/usb2/2-3 (usb)
UDEV [547.601256] unbind /devices/pci0000:00/0000:00:14.0/usb2/2-3/2-3:1.0 (usb)
UDEV [547.606231] remove /devices/pci0000:00/0000:00:14.0/usb2/2-3/2-3:1.0 (usb)
UDEV [547.613479] unbind /devices/pci0000:00/0000:00:14.0/usb2/2-3 (usb)
UDEV [547.618184] remove /devices/pci0000:00/0000:00:14.0/usb2/2-3 (usb)


So it seems the kernel turns off the hubs



EDIT 2: I've tried adding "acpi=off" to the kernel boot mode parameters, and rolling back to kernel 5.0.0-13, but that it didn't change anything. I also tried adding a UDEV rule file "/etc/udev/rules.d/99-powersave.rules":



ACTION=="add", SUBSYSTEM=="usb", ATTRpower/control="on"
ACTION=="add", SUBSYSTEM=="usb", ATTRpower/autosuspend="0"
ACTION=="add", SUBSYSTEM=="usb", ATTRpower/autosuspend_delay_ms="-1"
ACTION=="add", SUBSYSTEM=="usb", ATTRbusnum=="1", ATTRpower/control="on"
ACTION=="add", SUBSYSTEM=="usb", ATTRbusnum=="2", ATTRpower/control="on"


But that didn't help either. I'm pretty clueless what to try next right now.



EDIT 3: I've tried kernel version 4.18.20, 5.0.21 and 5.2.21 now, without any luck. It might be a udev / acpi / driver problem, but I'm no sure where to look...










share|improve this question



























  • Is the dock plugged into a USB-C port? If so does that port also charge the laptop?

    – WinEunuuchs2Unix
    Oct 6 at 14:59











  • To clarify: It's not really an external "dock". It is a part of the convertible / laptop that houses the keyboard and touchpad. You can attach or detach it from the tablet part. The devices are connected through a proprietary USB docking connector.

    – Bim
    Oct 6 at 18:04

















2


















I have a Toshiba Z20T-C convertible here, running Ubuntu 19.04, Kernel 5.0.0-29. For a couple of days / weeks now the touchpad, keyboard backlight and usb ports in the detachable keyboard dock (bottom part) stopped working almost immediately after booting into the desktop. The touchscreen and keyboard keep working. ALL devices and ports work in the BIOS menus, so I would rule out a hardware defect. When I detach / reattach the dock, the keyboard light flashes briefly and the touchpad works for a couple of seconds, then dies again.
I've tried turning off autosuspend for the usbcore (usbcore.autosuspend=-1 in kernel boot parameters and updating grub). This helps until the screen is powered off. After that the touchpad is dead again. Also tried switching power settings for some of the usb devices in powertop, but that didn't help. Not sure I targeted the correct devices though.

When disconnecting / reconnecting the dock dmesg tells me:



--> disconnect here
[ 264.391932] toshiba_acpi: Unknown event received 94
[ 264.391955] toshiba_acpi: Unknown event received 86
[ 264.392192] ACPI: _SB_.PCI0.DOCK: undocking
--> connect here, touchpad works
[ 270.991992] ACPI: _SB_.PCI0.DOCK: docking
[ 271.006017] toshiba_acpi: Unknown event received 94
[ 271.006038] toshiba_acpi: Unknown event received 86
[ 271.008403] battery: ACPI: Battery Slot [BAT2] (battery present)
[ 271.567978] usb 2-3: new SuperSpeed Gen 1 USB device number 5 using xhci_hcd
[ 271.588533] usb 2-3: New USB device found, idVendor=0424, idProduct=5534, bcdDevice=60.80
[ 271.588540] usb 2-3: New USB device strings: Mfr=2, Product=3, SerialNumber=0
[ 271.588543] usb 2-3: Product: USB5534B
[ 271.588546] usb 2-3: Manufacturer: SMSC
[ 271.591370] hub 2-3:1.0: USB hub found
[ 271.591573] hub 2-3:1.0: 2 ports detected
[ 271.715875] usb 1-3: new high-speed USB device number 9 using xhci_hcd
[ 271.864417] usb 1-3: New USB device found, idVendor=0424, idProduct=2134, bcdDevice=60.80
[ 271.864424] usb 1-3: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 271.864427] usb 1-3: Product: USB2134B
[ 271.864430] usb 1-3: Manufacturer: SMSC
[ 271.865745] hub 1-3:1.0: USB hub found
[ 271.866997] hub 1-3:1.0: 2 ports detected
[ 272.011929] usb 1-3: USB disconnect, device number 9
[ 272.064419] usb 2-3: USB disconnect, device number 5
--> touchpad dead


A full dmesg log is here.



EDIT 1: I've used "udevadm monitor" to check what happens when the devices die. It prints:



KERNEL[547.410340] unbind /devices/pci0000:00/0000:00:14.0/usb1/1-3/1-3:1.0 (usb)
KERNEL[547.410579] remove /devices/pci0000:00/0000:00:14.0/usb1/1-3/1-3:1.0 (usb)
KERNEL[547.411309] unbind /devices/pci0000:00/0000:00:14.0/usb1/1-3 (usb)
KERNEL[547.411504] remove /devices/pci0000:00/0000:00:14.0/usb1/1-3 (usb)
UDEV [547.415427] unbind /devices/pci0000:00/0000:00:14.0/usb1/1-3/1-3:1.0 (usb)
UDEV [547.417120] remove /devices/pci0000:00/0000:00:14.0/usb1/1-3/1-3:1.0 (usb)
UDEV [547.419275] unbind /devices/pci0000:00/0000:00:14.0/usb1/1-3 (usb)
UDEV [547.424835] remove /devices/pci0000:00/0000:00:14.0/usb1/1-3 (usb)
KERNEL[547.597264] unbind /devices/pci0000:00/0000:00:14.0/usb2/2-3/2-3:1.0 (usb)
KERNEL[547.597446] remove /devices/pci0000:00/0000:00:14.0/usb2/2-3/2-3:1.0 (usb)
KERNEL[547.598157] unbind /devices/pci0000:00/0000:00:14.0/usb2/2-3 (usb)
KERNEL[547.598363] remove /devices/pci0000:00/0000:00:14.0/usb2/2-3 (usb)
UDEV [547.601256] unbind /devices/pci0000:00/0000:00:14.0/usb2/2-3/2-3:1.0 (usb)
UDEV [547.606231] remove /devices/pci0000:00/0000:00:14.0/usb2/2-3/2-3:1.0 (usb)
UDEV [547.613479] unbind /devices/pci0000:00/0000:00:14.0/usb2/2-3 (usb)
UDEV [547.618184] remove /devices/pci0000:00/0000:00:14.0/usb2/2-3 (usb)


So it seems the kernel turns off the hubs



EDIT 2: I've tried adding "acpi=off" to the kernel boot mode parameters, and rolling back to kernel 5.0.0-13, but that it didn't change anything. I also tried adding a UDEV rule file "/etc/udev/rules.d/99-powersave.rules":



ACTION=="add", SUBSYSTEM=="usb", ATTRpower/control="on"
ACTION=="add", SUBSYSTEM=="usb", ATTRpower/autosuspend="0"
ACTION=="add", SUBSYSTEM=="usb", ATTRpower/autosuspend_delay_ms="-1"
ACTION=="add", SUBSYSTEM=="usb", ATTRbusnum=="1", ATTRpower/control="on"
ACTION=="add", SUBSYSTEM=="usb", ATTRbusnum=="2", ATTRpower/control="on"


But that didn't help either. I'm pretty clueless what to try next right now.



EDIT 3: I've tried kernel version 4.18.20, 5.0.21 and 5.2.21 now, without any luck. It might be a udev / acpi / driver problem, but I'm no sure where to look...










share|improve this question



























  • Is the dock plugged into a USB-C port? If so does that port also charge the laptop?

    – WinEunuuchs2Unix
    Oct 6 at 14:59











  • To clarify: It's not really an external "dock". It is a part of the convertible / laptop that houses the keyboard and touchpad. You can attach or detach it from the tablet part. The devices are connected through a proprietary USB docking connector.

    – Bim
    Oct 6 at 18:04













2













2









2








I have a Toshiba Z20T-C convertible here, running Ubuntu 19.04, Kernel 5.0.0-29. For a couple of days / weeks now the touchpad, keyboard backlight and usb ports in the detachable keyboard dock (bottom part) stopped working almost immediately after booting into the desktop. The touchscreen and keyboard keep working. ALL devices and ports work in the BIOS menus, so I would rule out a hardware defect. When I detach / reattach the dock, the keyboard light flashes briefly and the touchpad works for a couple of seconds, then dies again.
I've tried turning off autosuspend for the usbcore (usbcore.autosuspend=-1 in kernel boot parameters and updating grub). This helps until the screen is powered off. After that the touchpad is dead again. Also tried switching power settings for some of the usb devices in powertop, but that didn't help. Not sure I targeted the correct devices though.

When disconnecting / reconnecting the dock dmesg tells me:



--> disconnect here
[ 264.391932] toshiba_acpi: Unknown event received 94
[ 264.391955] toshiba_acpi: Unknown event received 86
[ 264.392192] ACPI: _SB_.PCI0.DOCK: undocking
--> connect here, touchpad works
[ 270.991992] ACPI: _SB_.PCI0.DOCK: docking
[ 271.006017] toshiba_acpi: Unknown event received 94
[ 271.006038] toshiba_acpi: Unknown event received 86
[ 271.008403] battery: ACPI: Battery Slot [BAT2] (battery present)
[ 271.567978] usb 2-3: new SuperSpeed Gen 1 USB device number 5 using xhci_hcd
[ 271.588533] usb 2-3: New USB device found, idVendor=0424, idProduct=5534, bcdDevice=60.80
[ 271.588540] usb 2-3: New USB device strings: Mfr=2, Product=3, SerialNumber=0
[ 271.588543] usb 2-3: Product: USB5534B
[ 271.588546] usb 2-3: Manufacturer: SMSC
[ 271.591370] hub 2-3:1.0: USB hub found
[ 271.591573] hub 2-3:1.0: 2 ports detected
[ 271.715875] usb 1-3: new high-speed USB device number 9 using xhci_hcd
[ 271.864417] usb 1-3: New USB device found, idVendor=0424, idProduct=2134, bcdDevice=60.80
[ 271.864424] usb 1-3: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 271.864427] usb 1-3: Product: USB2134B
[ 271.864430] usb 1-3: Manufacturer: SMSC
[ 271.865745] hub 1-3:1.0: USB hub found
[ 271.866997] hub 1-3:1.0: 2 ports detected
[ 272.011929] usb 1-3: USB disconnect, device number 9
[ 272.064419] usb 2-3: USB disconnect, device number 5
--> touchpad dead


A full dmesg log is here.



EDIT 1: I've used "udevadm monitor" to check what happens when the devices die. It prints:



KERNEL[547.410340] unbind /devices/pci0000:00/0000:00:14.0/usb1/1-3/1-3:1.0 (usb)
KERNEL[547.410579] remove /devices/pci0000:00/0000:00:14.0/usb1/1-3/1-3:1.0 (usb)
KERNEL[547.411309] unbind /devices/pci0000:00/0000:00:14.0/usb1/1-3 (usb)
KERNEL[547.411504] remove /devices/pci0000:00/0000:00:14.0/usb1/1-3 (usb)
UDEV [547.415427] unbind /devices/pci0000:00/0000:00:14.0/usb1/1-3/1-3:1.0 (usb)
UDEV [547.417120] remove /devices/pci0000:00/0000:00:14.0/usb1/1-3/1-3:1.0 (usb)
UDEV [547.419275] unbind /devices/pci0000:00/0000:00:14.0/usb1/1-3 (usb)
UDEV [547.424835] remove /devices/pci0000:00/0000:00:14.0/usb1/1-3 (usb)
KERNEL[547.597264] unbind /devices/pci0000:00/0000:00:14.0/usb2/2-3/2-3:1.0 (usb)
KERNEL[547.597446] remove /devices/pci0000:00/0000:00:14.0/usb2/2-3/2-3:1.0 (usb)
KERNEL[547.598157] unbind /devices/pci0000:00/0000:00:14.0/usb2/2-3 (usb)
KERNEL[547.598363] remove /devices/pci0000:00/0000:00:14.0/usb2/2-3 (usb)
UDEV [547.601256] unbind /devices/pci0000:00/0000:00:14.0/usb2/2-3/2-3:1.0 (usb)
UDEV [547.606231] remove /devices/pci0000:00/0000:00:14.0/usb2/2-3/2-3:1.0 (usb)
UDEV [547.613479] unbind /devices/pci0000:00/0000:00:14.0/usb2/2-3 (usb)
UDEV [547.618184] remove /devices/pci0000:00/0000:00:14.0/usb2/2-3 (usb)


So it seems the kernel turns off the hubs



EDIT 2: I've tried adding "acpi=off" to the kernel boot mode parameters, and rolling back to kernel 5.0.0-13, but that it didn't change anything. I also tried adding a UDEV rule file "/etc/udev/rules.d/99-powersave.rules":



ACTION=="add", SUBSYSTEM=="usb", ATTRpower/control="on"
ACTION=="add", SUBSYSTEM=="usb", ATTRpower/autosuspend="0"
ACTION=="add", SUBSYSTEM=="usb", ATTRpower/autosuspend_delay_ms="-1"
ACTION=="add", SUBSYSTEM=="usb", ATTRbusnum=="1", ATTRpower/control="on"
ACTION=="add", SUBSYSTEM=="usb", ATTRbusnum=="2", ATTRpower/control="on"


But that didn't help either. I'm pretty clueless what to try next right now.



EDIT 3: I've tried kernel version 4.18.20, 5.0.21 and 5.2.21 now, without any luck. It might be a udev / acpi / driver problem, but I'm no sure where to look...










share|improve this question
















I have a Toshiba Z20T-C convertible here, running Ubuntu 19.04, Kernel 5.0.0-29. For a couple of days / weeks now the touchpad, keyboard backlight and usb ports in the detachable keyboard dock (bottom part) stopped working almost immediately after booting into the desktop. The touchscreen and keyboard keep working. ALL devices and ports work in the BIOS menus, so I would rule out a hardware defect. When I detach / reattach the dock, the keyboard light flashes briefly and the touchpad works for a couple of seconds, then dies again.
I've tried turning off autosuspend for the usbcore (usbcore.autosuspend=-1 in kernel boot parameters and updating grub). This helps until the screen is powered off. After that the touchpad is dead again. Also tried switching power settings for some of the usb devices in powertop, but that didn't help. Not sure I targeted the correct devices though.

When disconnecting / reconnecting the dock dmesg tells me:



--> disconnect here
[ 264.391932] toshiba_acpi: Unknown event received 94
[ 264.391955] toshiba_acpi: Unknown event received 86
[ 264.392192] ACPI: _SB_.PCI0.DOCK: undocking
--> connect here, touchpad works
[ 270.991992] ACPI: _SB_.PCI0.DOCK: docking
[ 271.006017] toshiba_acpi: Unknown event received 94
[ 271.006038] toshiba_acpi: Unknown event received 86
[ 271.008403] battery: ACPI: Battery Slot [BAT2] (battery present)
[ 271.567978] usb 2-3: new SuperSpeed Gen 1 USB device number 5 using xhci_hcd
[ 271.588533] usb 2-3: New USB device found, idVendor=0424, idProduct=5534, bcdDevice=60.80
[ 271.588540] usb 2-3: New USB device strings: Mfr=2, Product=3, SerialNumber=0
[ 271.588543] usb 2-3: Product: USB5534B
[ 271.588546] usb 2-3: Manufacturer: SMSC
[ 271.591370] hub 2-3:1.0: USB hub found
[ 271.591573] hub 2-3:1.0: 2 ports detected
[ 271.715875] usb 1-3: new high-speed USB device number 9 using xhci_hcd
[ 271.864417] usb 1-3: New USB device found, idVendor=0424, idProduct=2134, bcdDevice=60.80
[ 271.864424] usb 1-3: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 271.864427] usb 1-3: Product: USB2134B
[ 271.864430] usb 1-3: Manufacturer: SMSC
[ 271.865745] hub 1-3:1.0: USB hub found
[ 271.866997] hub 1-3:1.0: 2 ports detected
[ 272.011929] usb 1-3: USB disconnect, device number 9
[ 272.064419] usb 2-3: USB disconnect, device number 5
--> touchpad dead


A full dmesg log is here.



EDIT 1: I've used "udevadm monitor" to check what happens when the devices die. It prints:



KERNEL[547.410340] unbind /devices/pci0000:00/0000:00:14.0/usb1/1-3/1-3:1.0 (usb)
KERNEL[547.410579] remove /devices/pci0000:00/0000:00:14.0/usb1/1-3/1-3:1.0 (usb)
KERNEL[547.411309] unbind /devices/pci0000:00/0000:00:14.0/usb1/1-3 (usb)
KERNEL[547.411504] remove /devices/pci0000:00/0000:00:14.0/usb1/1-3 (usb)
UDEV [547.415427] unbind /devices/pci0000:00/0000:00:14.0/usb1/1-3/1-3:1.0 (usb)
UDEV [547.417120] remove /devices/pci0000:00/0000:00:14.0/usb1/1-3/1-3:1.0 (usb)
UDEV [547.419275] unbind /devices/pci0000:00/0000:00:14.0/usb1/1-3 (usb)
UDEV [547.424835] remove /devices/pci0000:00/0000:00:14.0/usb1/1-3 (usb)
KERNEL[547.597264] unbind /devices/pci0000:00/0000:00:14.0/usb2/2-3/2-3:1.0 (usb)
KERNEL[547.597446] remove /devices/pci0000:00/0000:00:14.0/usb2/2-3/2-3:1.0 (usb)
KERNEL[547.598157] unbind /devices/pci0000:00/0000:00:14.0/usb2/2-3 (usb)
KERNEL[547.598363] remove /devices/pci0000:00/0000:00:14.0/usb2/2-3 (usb)
UDEV [547.601256] unbind /devices/pci0000:00/0000:00:14.0/usb2/2-3/2-3:1.0 (usb)
UDEV [547.606231] remove /devices/pci0000:00/0000:00:14.0/usb2/2-3/2-3:1.0 (usb)
UDEV [547.613479] unbind /devices/pci0000:00/0000:00:14.0/usb2/2-3 (usb)
UDEV [547.618184] remove /devices/pci0000:00/0000:00:14.0/usb2/2-3 (usb)


So it seems the kernel turns off the hubs



EDIT 2: I've tried adding "acpi=off" to the kernel boot mode parameters, and rolling back to kernel 5.0.0-13, but that it didn't change anything. I also tried adding a UDEV rule file "/etc/udev/rules.d/99-powersave.rules":



ACTION=="add", SUBSYSTEM=="usb", ATTRpower/control="on"
ACTION=="add", SUBSYSTEM=="usb", ATTRpower/autosuspend="0"
ACTION=="add", SUBSYSTEM=="usb", ATTRpower/autosuspend_delay_ms="-1"
ACTION=="add", SUBSYSTEM=="usb", ATTRbusnum=="1", ATTRpower/control="on"
ACTION=="add", SUBSYSTEM=="usb", ATTRbusnum=="2", ATTRpower/control="on"


But that didn't help either. I'm pretty clueless what to try next right now.



EDIT 3: I've tried kernel version 4.18.20, 5.0.21 and 5.2.21 now, without any luck. It might be a udev / acpi / driver problem, but I'm no sure where to look...







usb keyboard touchpad disconnect






share|improve this question















share|improve this question













share|improve this question




share|improve this question








edited Oct 22 at 15:48







Bim

















asked Oct 1 at 18:06









BimBim

1437 bronze badges




1437 bronze badges















  • Is the dock plugged into a USB-C port? If so does that port also charge the laptop?

    – WinEunuuchs2Unix
    Oct 6 at 14:59











  • To clarify: It's not really an external "dock". It is a part of the convertible / laptop that houses the keyboard and touchpad. You can attach or detach it from the tablet part. The devices are connected through a proprietary USB docking connector.

    – Bim
    Oct 6 at 18:04

















  • Is the dock plugged into a USB-C port? If so does that port also charge the laptop?

    – WinEunuuchs2Unix
    Oct 6 at 14:59











  • To clarify: It's not really an external "dock". It is a part of the convertible / laptop that houses the keyboard and touchpad. You can attach or detach it from the tablet part. The devices are connected through a proprietary USB docking connector.

    – Bim
    Oct 6 at 18:04
















Is the dock plugged into a USB-C port? If so does that port also charge the laptop?

– WinEunuuchs2Unix
Oct 6 at 14:59





Is the dock plugged into a USB-C port? If so does that port also charge the laptop?

– WinEunuuchs2Unix
Oct 6 at 14:59













To clarify: It's not really an external "dock". It is a part of the convertible / laptop that houses the keyboard and touchpad. You can attach or detach it from the tablet part. The devices are connected through a proprietary USB docking connector.

– Bim
Oct 6 at 18:04





To clarify: It's not really an external "dock". It is a part of the convertible / laptop that houses the keyboard and touchpad. You can attach or detach it from the tablet part. The devices are connected through a proprietary USB docking connector.

– Bim
Oct 6 at 18:04










2 Answers
2






active

oldest

votes


















0



















This answer has many USB auto-power off settings to check:



After a few days of struggling, I managed to find a solution on Ubuntu 17.10. Hope this works for everyone having problems with the D6000 dock. Below format is markdown (to lazy to convert it)



Instructions for fixing the blanking monitor on dock issue within Ubuntu.



Make sure to reboot after making the changes!



Disable USB AutoSuspend


  • sudo gedit /etc/default/tlp and change the below value from 1 to 0

USB_AUTOSUSPEND=0



  • sudo gedit /etc/udev/rules.d/01-usb-dock.rules. This will create a new file.

ACTION=="add", SUBSYSTEM=="usb", ATTRidVendor=="1bcf", ATTRidProduct=="2b95", TEST=="power/control", ATTRpower/control="on"
ACTION=="add", SUBSYSTEM=="usb", ATTRidVendor=="1bcf", ATTRidProduct=="0005", TEST=="power/control", ATTRpower/control="on"
ACTION=="add", SUBSYSTEM=="usb", ATTRidVendor=="1d6b", ATTRidProduct=="0002", TEST=="power/control", ATTRpower/control="on"
ACTION=="add", SUBSYSTEM=="usb", ATTRidVendor=="1d6b", ATTRidProduct=="0003", TEST=="power/control", ATTRpower/control="on"
ACTION=="add", SUBSYSTEM=="usb", ATTRidVendor=="04d9", ATTRidProduct=="0143", TEST=="power/control", ATTRpower/control="on"
ACTION=="add", SUBSYSTEM=="usb", ATTRidVendor=="04f3", ATTRidProduct=="24a1", TEST=="power/control", ATTRpower/control="on"
ACTION=="add", SUBSYSTEM=="usb", ATTRidVendor=="05e3", ATTRidProduct=="0608", TEST=="power/control", ATTRpower/control="on"
ACTION=="add", SUBSYSTEM=="usb", ATTRidVendor=="05e3", ATTRidProduct=="0610", TEST=="power/control", ATTRpower/control="on"
ACTION=="add", SUBSYSTEM=="usb", ATTRidVendor=="05e3", ATTRidProduct=="0620", TEST=="power/control", ATTRpower/control="on"
ACTION=="add", SUBSYSTEM=="usb", ATTRidVendor=="06c4", ATTRidProduct=="c411", TEST=="power/control", ATTRpower/control="on"
ACTION=="add", SUBSYSTEM=="usb", ATTRidVendor=="17e9", ATTRidProduct=="6006", TEST=="power/control", ATTRpower/control="on"


Disable Display Power Management


  • sudo gedit /etc/X11/xorg.conf Append the below options to the file.

Section "Monitor"
Identifier "DVI-I-3-2"
Option "DPMS" "false"
EndSection

Section "Monitor"
Identifier "DVI-I-2-1"
Option "DPMS" "false"
EndSection


Disable audio suspend


  • sudo gedit /etc/pulse/default.pa. Comment out the line indicated below.

### Automatically suspend sinks/sources that become idle for too long
# load-module module-suspend-on-idle


Disale USB wake in BIOS

Boot into the BIOS by pressing the F12 key as the machine turns on. Under Power Management >> USB Wake Support uncheck both boxes.






share|improve this answer

























  • TLP does not seem to be installed on my system and from what I read it is not recommend to use it anymore. The rest seems to irrelevant for my problem...

    – Bim
    Oct 16 at 20:17



















0



















In my case it was a hardware defect after all. At some point even the keyboard died, so I replaced the whole keyboard / dock part. Now everything works again, so this was not a Linux problem...






share|improve this answer


























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    2 Answers
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    2 Answers
    2






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    active

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    active

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    0



















    This answer has many USB auto-power off settings to check:



    After a few days of struggling, I managed to find a solution on Ubuntu 17.10. Hope this works for everyone having problems with the D6000 dock. Below format is markdown (to lazy to convert it)



    Instructions for fixing the blanking monitor on dock issue within Ubuntu.



    Make sure to reboot after making the changes!



    Disable USB AutoSuspend


    • sudo gedit /etc/default/tlp and change the below value from 1 to 0

    USB_AUTOSUSPEND=0



    • sudo gedit /etc/udev/rules.d/01-usb-dock.rules. This will create a new file.

    ACTION=="add", SUBSYSTEM=="usb", ATTRidVendor=="1bcf", ATTRidProduct=="2b95", TEST=="power/control", ATTRpower/control="on"
    ACTION=="add", SUBSYSTEM=="usb", ATTRidVendor=="1bcf", ATTRidProduct=="0005", TEST=="power/control", ATTRpower/control="on"
    ACTION=="add", SUBSYSTEM=="usb", ATTRidVendor=="1d6b", ATTRidProduct=="0002", TEST=="power/control", ATTRpower/control="on"
    ACTION=="add", SUBSYSTEM=="usb", ATTRidVendor=="1d6b", ATTRidProduct=="0003", TEST=="power/control", ATTRpower/control="on"
    ACTION=="add", SUBSYSTEM=="usb", ATTRidVendor=="04d9", ATTRidProduct=="0143", TEST=="power/control", ATTRpower/control="on"
    ACTION=="add", SUBSYSTEM=="usb", ATTRidVendor=="04f3", ATTRidProduct=="24a1", TEST=="power/control", ATTRpower/control="on"
    ACTION=="add", SUBSYSTEM=="usb", ATTRidVendor=="05e3", ATTRidProduct=="0608", TEST=="power/control", ATTRpower/control="on"
    ACTION=="add", SUBSYSTEM=="usb", ATTRidVendor=="05e3", ATTRidProduct=="0610", TEST=="power/control", ATTRpower/control="on"
    ACTION=="add", SUBSYSTEM=="usb", ATTRidVendor=="05e3", ATTRidProduct=="0620", TEST=="power/control", ATTRpower/control="on"
    ACTION=="add", SUBSYSTEM=="usb", ATTRidVendor=="06c4", ATTRidProduct=="c411", TEST=="power/control", ATTRpower/control="on"
    ACTION=="add", SUBSYSTEM=="usb", ATTRidVendor=="17e9", ATTRidProduct=="6006", TEST=="power/control", ATTRpower/control="on"


    Disable Display Power Management


    • sudo gedit /etc/X11/xorg.conf Append the below options to the file.

    Section "Monitor"
    Identifier "DVI-I-3-2"
    Option "DPMS" "false"
    EndSection

    Section "Monitor"
    Identifier "DVI-I-2-1"
    Option "DPMS" "false"
    EndSection


    Disable audio suspend


    • sudo gedit /etc/pulse/default.pa. Comment out the line indicated below.

    ### Automatically suspend sinks/sources that become idle for too long
    # load-module module-suspend-on-idle


    Disale USB wake in BIOS

    Boot into the BIOS by pressing the F12 key as the machine turns on. Under Power Management >> USB Wake Support uncheck both boxes.






    share|improve this answer

























    • TLP does not seem to be installed on my system and from what I read it is not recommend to use it anymore. The rest seems to irrelevant for my problem...

      – Bim
      Oct 16 at 20:17
















    0



















    This answer has many USB auto-power off settings to check:



    After a few days of struggling, I managed to find a solution on Ubuntu 17.10. Hope this works for everyone having problems with the D6000 dock. Below format is markdown (to lazy to convert it)



    Instructions for fixing the blanking monitor on dock issue within Ubuntu.



    Make sure to reboot after making the changes!



    Disable USB AutoSuspend


    • sudo gedit /etc/default/tlp and change the below value from 1 to 0

    USB_AUTOSUSPEND=0



    • sudo gedit /etc/udev/rules.d/01-usb-dock.rules. This will create a new file.

    ACTION=="add", SUBSYSTEM=="usb", ATTRidVendor=="1bcf", ATTRidProduct=="2b95", TEST=="power/control", ATTRpower/control="on"
    ACTION=="add", SUBSYSTEM=="usb", ATTRidVendor=="1bcf", ATTRidProduct=="0005", TEST=="power/control", ATTRpower/control="on"
    ACTION=="add", SUBSYSTEM=="usb", ATTRidVendor=="1d6b", ATTRidProduct=="0002", TEST=="power/control", ATTRpower/control="on"
    ACTION=="add", SUBSYSTEM=="usb", ATTRidVendor=="1d6b", ATTRidProduct=="0003", TEST=="power/control", ATTRpower/control="on"
    ACTION=="add", SUBSYSTEM=="usb", ATTRidVendor=="04d9", ATTRidProduct=="0143", TEST=="power/control", ATTRpower/control="on"
    ACTION=="add", SUBSYSTEM=="usb", ATTRidVendor=="04f3", ATTRidProduct=="24a1", TEST=="power/control", ATTRpower/control="on"
    ACTION=="add", SUBSYSTEM=="usb", ATTRidVendor=="05e3", ATTRidProduct=="0608", TEST=="power/control", ATTRpower/control="on"
    ACTION=="add", SUBSYSTEM=="usb", ATTRidVendor=="05e3", ATTRidProduct=="0610", TEST=="power/control", ATTRpower/control="on"
    ACTION=="add", SUBSYSTEM=="usb", ATTRidVendor=="05e3", ATTRidProduct=="0620", TEST=="power/control", ATTRpower/control="on"
    ACTION=="add", SUBSYSTEM=="usb", ATTRidVendor=="06c4", ATTRidProduct=="c411", TEST=="power/control", ATTRpower/control="on"
    ACTION=="add", SUBSYSTEM=="usb", ATTRidVendor=="17e9", ATTRidProduct=="6006", TEST=="power/control", ATTRpower/control="on"


    Disable Display Power Management


    • sudo gedit /etc/X11/xorg.conf Append the below options to the file.

    Section "Monitor"
    Identifier "DVI-I-3-2"
    Option "DPMS" "false"
    EndSection

    Section "Monitor"
    Identifier "DVI-I-2-1"
    Option "DPMS" "false"
    EndSection


    Disable audio suspend


    • sudo gedit /etc/pulse/default.pa. Comment out the line indicated below.

    ### Automatically suspend sinks/sources that become idle for too long
    # load-module module-suspend-on-idle


    Disale USB wake in BIOS

    Boot into the BIOS by pressing the F12 key as the machine turns on. Under Power Management >> USB Wake Support uncheck both boxes.






    share|improve this answer

























    • TLP does not seem to be installed on my system and from what I read it is not recommend to use it anymore. The rest seems to irrelevant for my problem...

      – Bim
      Oct 16 at 20:17














    0















    0











    0









    This answer has many USB auto-power off settings to check:



    After a few days of struggling, I managed to find a solution on Ubuntu 17.10. Hope this works for everyone having problems with the D6000 dock. Below format is markdown (to lazy to convert it)



    Instructions for fixing the blanking monitor on dock issue within Ubuntu.



    Make sure to reboot after making the changes!



    Disable USB AutoSuspend


    • sudo gedit /etc/default/tlp and change the below value from 1 to 0

    USB_AUTOSUSPEND=0



    • sudo gedit /etc/udev/rules.d/01-usb-dock.rules. This will create a new file.

    ACTION=="add", SUBSYSTEM=="usb", ATTRidVendor=="1bcf", ATTRidProduct=="2b95", TEST=="power/control", ATTRpower/control="on"
    ACTION=="add", SUBSYSTEM=="usb", ATTRidVendor=="1bcf", ATTRidProduct=="0005", TEST=="power/control", ATTRpower/control="on"
    ACTION=="add", SUBSYSTEM=="usb", ATTRidVendor=="1d6b", ATTRidProduct=="0002", TEST=="power/control", ATTRpower/control="on"
    ACTION=="add", SUBSYSTEM=="usb", ATTRidVendor=="1d6b", ATTRidProduct=="0003", TEST=="power/control", ATTRpower/control="on"
    ACTION=="add", SUBSYSTEM=="usb", ATTRidVendor=="04d9", ATTRidProduct=="0143", TEST=="power/control", ATTRpower/control="on"
    ACTION=="add", SUBSYSTEM=="usb", ATTRidVendor=="04f3", ATTRidProduct=="24a1", TEST=="power/control", ATTRpower/control="on"
    ACTION=="add", SUBSYSTEM=="usb", ATTRidVendor=="05e3", ATTRidProduct=="0608", TEST=="power/control", ATTRpower/control="on"
    ACTION=="add", SUBSYSTEM=="usb", ATTRidVendor=="05e3", ATTRidProduct=="0610", TEST=="power/control", ATTRpower/control="on"
    ACTION=="add", SUBSYSTEM=="usb", ATTRidVendor=="05e3", ATTRidProduct=="0620", TEST=="power/control", ATTRpower/control="on"
    ACTION=="add", SUBSYSTEM=="usb", ATTRidVendor=="06c4", ATTRidProduct=="c411", TEST=="power/control", ATTRpower/control="on"
    ACTION=="add", SUBSYSTEM=="usb", ATTRidVendor=="17e9", ATTRidProduct=="6006", TEST=="power/control", ATTRpower/control="on"


    Disable Display Power Management


    • sudo gedit /etc/X11/xorg.conf Append the below options to the file.

    Section "Monitor"
    Identifier "DVI-I-3-2"
    Option "DPMS" "false"
    EndSection

    Section "Monitor"
    Identifier "DVI-I-2-1"
    Option "DPMS" "false"
    EndSection


    Disable audio suspend


    • sudo gedit /etc/pulse/default.pa. Comment out the line indicated below.

    ### Automatically suspend sinks/sources that become idle for too long
    # load-module module-suspend-on-idle


    Disale USB wake in BIOS

    Boot into the BIOS by pressing the F12 key as the machine turns on. Under Power Management >> USB Wake Support uncheck both boxes.






    share|improve this answer














    This answer has many USB auto-power off settings to check:



    After a few days of struggling, I managed to find a solution on Ubuntu 17.10. Hope this works for everyone having problems with the D6000 dock. Below format is markdown (to lazy to convert it)



    Instructions for fixing the blanking monitor on dock issue within Ubuntu.



    Make sure to reboot after making the changes!



    Disable USB AutoSuspend


    • sudo gedit /etc/default/tlp and change the below value from 1 to 0

    USB_AUTOSUSPEND=0



    • sudo gedit /etc/udev/rules.d/01-usb-dock.rules. This will create a new file.

    ACTION=="add", SUBSYSTEM=="usb", ATTRidVendor=="1bcf", ATTRidProduct=="2b95", TEST=="power/control", ATTRpower/control="on"
    ACTION=="add", SUBSYSTEM=="usb", ATTRidVendor=="1bcf", ATTRidProduct=="0005", TEST=="power/control", ATTRpower/control="on"
    ACTION=="add", SUBSYSTEM=="usb", ATTRidVendor=="1d6b", ATTRidProduct=="0002", TEST=="power/control", ATTRpower/control="on"
    ACTION=="add", SUBSYSTEM=="usb", ATTRidVendor=="1d6b", ATTRidProduct=="0003", TEST=="power/control", ATTRpower/control="on"
    ACTION=="add", SUBSYSTEM=="usb", ATTRidVendor=="04d9", ATTRidProduct=="0143", TEST=="power/control", ATTRpower/control="on"
    ACTION=="add", SUBSYSTEM=="usb", ATTRidVendor=="04f3", ATTRidProduct=="24a1", TEST=="power/control", ATTRpower/control="on"
    ACTION=="add", SUBSYSTEM=="usb", ATTRidVendor=="05e3", ATTRidProduct=="0608", TEST=="power/control", ATTRpower/control="on"
    ACTION=="add", SUBSYSTEM=="usb", ATTRidVendor=="05e3", ATTRidProduct=="0610", TEST=="power/control", ATTRpower/control="on"
    ACTION=="add", SUBSYSTEM=="usb", ATTRidVendor=="05e3", ATTRidProduct=="0620", TEST=="power/control", ATTRpower/control="on"
    ACTION=="add", SUBSYSTEM=="usb", ATTRidVendor=="06c4", ATTRidProduct=="c411", TEST=="power/control", ATTRpower/control="on"
    ACTION=="add", SUBSYSTEM=="usb", ATTRidVendor=="17e9", ATTRidProduct=="6006", TEST=="power/control", ATTRpower/control="on"


    Disable Display Power Management


    • sudo gedit /etc/X11/xorg.conf Append the below options to the file.

    Section "Monitor"
    Identifier "DVI-I-3-2"
    Option "DPMS" "false"
    EndSection

    Section "Monitor"
    Identifier "DVI-I-2-1"
    Option "DPMS" "false"
    EndSection


    Disable audio suspend


    • sudo gedit /etc/pulse/default.pa. Comment out the line indicated below.

    ### Automatically suspend sinks/sources that become idle for too long
    # load-module module-suspend-on-idle


    Disale USB wake in BIOS

    Boot into the BIOS by pressing the F12 key as the machine turns on. Under Power Management >> USB Wake Support uncheck both boxes.







    share|improve this answer













    share|improve this answer




    share|improve this answer










    answered Oct 6 at 15:05









    WinEunuuchs2UnixWinEunuuchs2Unix

    67.6k18 gold badges127 silver badges248 bronze badges




    67.6k18 gold badges127 silver badges248 bronze badges















    • TLP does not seem to be installed on my system and from what I read it is not recommend to use it anymore. The rest seems to irrelevant for my problem...

      – Bim
      Oct 16 at 20:17


















    • TLP does not seem to be installed on my system and from what I read it is not recommend to use it anymore. The rest seems to irrelevant for my problem...

      – Bim
      Oct 16 at 20:17

















    TLP does not seem to be installed on my system and from what I read it is not recommend to use it anymore. The rest seems to irrelevant for my problem...

    – Bim
    Oct 16 at 20:17






    TLP does not seem to be installed on my system and from what I read it is not recommend to use it anymore. The rest seems to irrelevant for my problem...

    – Bim
    Oct 16 at 20:17














    0



















    In my case it was a hardware defect after all. At some point even the keyboard died, so I replaced the whole keyboard / dock part. Now everything works again, so this was not a Linux problem...






    share|improve this answer





























      0



















      In my case it was a hardware defect after all. At some point even the keyboard died, so I replaced the whole keyboard / dock part. Now everything works again, so this was not a Linux problem...






      share|improve this answer



























        0















        0











        0









        In my case it was a hardware defect after all. At some point even the keyboard died, so I replaced the whole keyboard / dock part. Now everything works again, so this was not a Linux problem...






        share|improve this answer














        In my case it was a hardware defect after all. At some point even the keyboard died, so I replaced the whole keyboard / dock part. Now everything works again, so this was not a Linux problem...







        share|improve this answer













        share|improve this answer




        share|improve this answer










        answered Dec 8 at 21:30









        BimBim

        1437 bronze badges




        1437 bronze badges































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