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So I have a website which used to be hosted on a managed Bluehost plan that includes a cPanel by default. for some non-technical reasons, I've decided to move the website from Bluehost to an unmanaged Linode VPS server and added a cPanel licence to it then I moved the website to that server after doing all the necessary setups.

Now in a very strange way, some users from different countries see cPanel's cgi-sys/defaultwebpage.cgi sorry page while the rest of the users do not see this problem at all.

I personally have the website working when I access it via one ISP and not working with the other. I thought this might be only me and my bad second ISP but I made sure it's not the case as ppl from other places with other ISPs are facing the same problem too!

what I've tried already? 1. I've checked the IP address in WHM and made sure it has the right value 2. I've checked that the .htaccess file is not causing that redirect 3. I've checked that it's not because of a meta tag like this 4. Also made sure that it's not the hosts file

I mean even without all these tries above if it was something from the server it simply won't work at all with anyone. the fact that this is working with some users and not working with others (both have no caches on their PCs or browsers) means only that something wrong between the server and the user's devices happens but I can't seem to be able to figure it out or solve it.

Any help will be much much appreciated as this one is critical for us. Thank you in advance

PS: the website is moved to that new server for weeks so far

apache2 vps hosting

share|improve this question

asked May 2 at 17:50

Omar AbdoOmar Abdo

1

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  You should make sure that the IP address specified in the Apache virtual host for the specific domain name is matching with the one set in the DNS zone file.
  
  – RoseHosting
  May 5 at 7:14
  

  
  
  
  

add a comment
 | 

0

So I have a website which used to be hosted on a managed Bluehost plan that includes a cPanel by default. for some non-technical reasons, I've decided to move the website from Bluehost to an unmanaged Linode VPS server and added a cPanel licence to it then I moved the website to that server after doing all the necessary setups.

Now in a very strange way, some users from different countries see cPanel's cgi-sys/defaultwebpage.cgi sorry page while the rest of the users do not see this problem at all.

I personally have the website working when I access it via one ISP and not working with the other. I thought this might be only me and my bad second ISP but I made sure it's not the case as ppl from other places with other ISPs are facing the same problem too!

what I've tried already? 1. I've checked the IP address in WHM and made sure it has the right value 2. I've checked that the .htaccess file is not causing that redirect 3. I've checked that it's not because of a meta tag like this 4. Also made sure that it's not the hosts file

I mean even without all these tries above if it was something from the server it simply won't work at all with anyone. the fact that this is working with some users and not working with others (both have no caches on their PCs or browsers) means only that something wrong between the server and the user's devices happens but I can't seem to be able to figure it out or solve it.

Any help will be much much appreciated as this one is critical for us. Thank you in advance

PS: the website is moved to that new server for weeks so far

apache2 vps hosting

share|improve this question

asked May 2 at 17:50

Omar AbdoOmar Abdo

1

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  You should make sure that the IP address specified in the Apache virtual host for the specific domain name is matching with the one set in the DNS zone file.
  
  – RoseHosting
  May 5 at 7:14
  

  
  
  
  

add a comment
 | 

So I have a website which used to be hosted on a managed Bluehost plan that includes a cPanel by default. for some non-technical reasons, I've decided to move the website from Bluehost to an unmanaged Linode VPS server and added a cPanel licence to it then I moved the website to that server after doing all the necessary setups.

Now in a very strange way, some users from different countries see cPanel's cgi-sys/defaultwebpage.cgi sorry page while the rest of the users do not see this problem at all.

I personally have the website working when I access it via one ISP and not working with the other. I thought this might be only me and my bad second ISP but I made sure it's not the case as ppl from other places with other ISPs are facing the same problem too!

what I've tried already? 1. I've checked the IP address in WHM and made sure it has the right value 2. I've checked that the .htaccess file is not causing that redirect 3. I've checked that it's not because of a meta tag like this 4. Also made sure that it's not the hosts file

I mean even without all these tries above if it was something from the server it simply won't work at all with anyone. the fact that this is working with some users and not working with others (both have no caches on their PCs or browsers) means only that something wrong between the server and the user's devices happens but I can't seem to be able to figure it out or solve it.

Any help will be much much appreciated as this one is critical for us. Thank you in advance

PS: the website is moved to that new server for weeks so far

apache2 vps hosting

share|improve this question

asked May 2 at 17:50

Omar AbdoOmar Abdo

1

share|improve this question

asked May 2 at 17:50

Omar AbdoOmar Abdo

1

share|improve this question

asked May 2 at 17:50

Omar AbdoOmar Abdo

1

asked May 2 at 17:50

Omar AbdoOmar Abdo

1

asked May 2 at 17:50

Omar AbdoOmar Abdo

1